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DRAFT (8/10/20) Return & Refund Policy

Thank you for shopping at Hemlock Hat Co. If you are not entirely satisfied with your purchase, we're here to help! 

Returns

You have 30 calendar days from the date you receive your order to return unworn items.

Please submit your return request through the return portal. You will need your order number, which you can find in your order confirmation email. We only accept returns purchased through hemlockhatco.com.

Once your return request is approved you will be able to download a shipping label. There is a $9 return handling fee. This $9 is subtracted from the refund amount.

When sending your item back for a return, please include:

  • Packing Slip or Order Number
  • Reason for Returning Item 

Refunds

Once we receive your return please allow 3 business days for inspection and processing.

If your return is approved, you will receive a refund notification and a refund to your original form of payment. You will be refunded the full purchase price minus the $9 return handling fee.

Exchanges

At this time we do not offer exchanges.

Damaged or Defective Products

If you feel your item arrived delivered defective or damaged, you have 15 calendar days to email support@hemlockhatco.com with your name, order number, and a clear picture of the item.

Damaged or defective items are evaluated on a case-by-case basis.

Cancellations

You can cancel your order within 1 hour of placing it.

From your order confirmation email you can view your order status, edit, and cancel within the 1 hour time period.

International Shipping

International customers are solely responsible for payment of all duties, import taxes, and brokerage fees. These fees are not included in the cost of shipping. Please check with your local customs agency for more details before you place your order. 

Third Party Sellers

If you purchased your item from a retail store, third-party seller, or Amazon, please contact them regarding returns and/or exchanges.

If you are unsuccessful in reaching the retail store, third-party seller, or Amazon, please email support@hemlockhatco.com with a receipt or invoice and a clear picture of the item. We will deliberate with said seller to find a solution to your specific case.

Contact Us

If you have any additional questions, please contact us:

Email: support@hemlockhatco.com

Phone: 888-490-6440

 

 

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