Return & Refund Policy
Thank you for shopping at Hemlock Hat Co. If you are not entirely satisfied with your purchase, we're here to help!
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition you received it.
Your item needs to have the Hemlock Hat Co. order number or proof of purchase.
Please send returns to:
Once we receive your item, we will notify you that we have received your returned item for inspection. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card. You will only be refunded for the purchase price of the item, not including tax and shipping.
Please allow up to seven days for the credit to appear on your statement.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of shipping will be deducted from your refund.
To exchange your item for a different print or fit, please treat your order as a return. Once you have returned your item, place a new order for your preferred item.
Damaged or Defective Products
If your item is delivered defective or damaged, you have 15 calendar days to email firstname.lastname@example.org with your name, order number, and a clear picture of the item.
If your item is damaged after delivery as a result of a manufacturer defect you have 60 calendar days from the date you received it to contact email@example.com with your name, order number, and clear picture of the item.
Damaged or defective items are evaluated on a case-by-case basis.
You must cancel your order within 1 hour of placing it. Every effort will be made to accommodate the cancellation of your order.
You can view your order status by clicking on the link sent in your order confirmation email. You have the options to edit and cancel within the 1 hour time period.
In the event that a cancellation was submitted, and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund only the item price.
Third Party Sellers
If you purchased your item from a third-party seller or retail store, please use them as your first point of contact for questions and concerns.
Many of our retailers have their own return or warranty policies, and we do our best not to infringe on their business.
If you are unsuccessful in reaching out to your third-party seller or retailer, please email firstname.lastname@example.org with a receipt or invoice and a clear picture of the item. We will deliberate with said seller to find a solution to your specific case.
If you have any additional questions, please contact us: