Return & Refund Policy
Thank you for shopping at Hemlock Hat Co. If you are not entirely satisfied with your purchase, we're here to help!
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition you received it.
We will provide you with a return shipping label for the item(s) being returned. Please pack items to be returned in original packaging or utilize a standard cardboard box that can accommodate the size of item(s) being returned. Items damaged due to improper packaging will not be eligible for a refund. Improper packaging includes: envelopes, poly mailers, bags and/or standard cardboard boxes that do not accommodate the size of the item(s) being returned.
Once the return is received, we will provide a refund for the purchase price of the item(s). Original shipping charges are not eligible for refunds.
An $8 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method.
When sending your item back for a return, please include:
- Packing Slip or Order Number
- Reason for Returning Item
Please email, support@hemlockhatco.com, to begin the return process.
Refunds
Once we receive your item, we will notify you that we have received your returned item for inspection. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card. You will only be refunded for the purchase price of the item, not including tax and shipping.
Please allow up to seven days for the credit to appear on your statement.
Shipping
We will provide you with a return shipping label for the item(s) being returned.
An $8 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method.
Exchanges
To exchange your item for a different print or fit, please treat your order as a return. Once you have returned your item, place a new order for your preferred item.
Damaged or Defective Products
If your item is delivered defective or damaged, you have 15 calendar days to email support@hemlockhatco.com with your name, order number, and a clear picture of the item.
If your item is damaged after delivery as a result of a manufacturer defect you have 60 calendar days from the date you received it to contact support@hemlockhatco.com with your name, order number, and clear picture of the item.
Damaged or defective items are evaluated on a case-by-case basis.
Cancellations
You must cancel your order within 1 hour of placing it. Every effort will be made to accommodate the cancellation of your order.
You can view your order status by clicking on the link sent in your order confirmation email. You have the options to edit and cancel within the 1 hour time period.
Third Party Sellers
If you purchased your item from a third-party seller or retail store, please use them as your first point of contact for questions and concerns.
Many of our retailers have their own return or warranty policies, and we do our best not to infringe on their business.
If you are unsuccessful in reaching out to your third-party seller or retailer, please email support@hemlockhatco.com with a receipt or invoice and a clear picture of the item. We will deliberate with said seller to find a solution to your specific case.
Contact Us
If you have any additional questions, please contact us:
Email: support@hemlockhatco.com
Phone: 888-490-6440