Return and Exchange Policy:
Your item must be in original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your original purchase.
We do not refund the original shipping and handling that you paid on the order if applicable.
Merchandise that has been worn, used, or altered in any way will not be accepted for return or exchange.
How To Return An Item:
- Please email firstname.lastname@example.org with your order # to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Hemlock Hat Company
7955 Silverton Ave Suite 1212
San Diego, CA 92126
*Please allow up to 7 days for a credit or debit card refund to show up on your card statement.
Order Cancellation Policy:
Please submit any cancellation via email to email@example.com, or call our business phone at 888-490-6440.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.