Shipping Policy

 

We ship all orders from our warehouse located in Carlsbad, California.  We ship Monday - Friday from 6:00am – 2:00pm pacific time.  We do not ship on weekends or federal holidays.

 

Processing Time:

Processing time is defined as the time it takes for us to receive your order in our system, pack and prepare for shipment. Depending on the shipping method selected at checkout, please see processing times below:

Standard, Priority, International Shipping: Allow 1 - 2 business days (Monday – Friday, excluding weekends & all federal holidays) for processing before order ships from our warehouse.

Express Shipping: Processes next business day (Monday – Friday, excluding weekends & all federal holidays).

Shipping Time:

Once your order has been packed, shipping time is defined as the time it takes for you to receive your order once it has shipped from our warehouse.  Please allow 24 hours for your tracking number to update.  Hemlock Hat Company cannot guarantee specific delivery times.  Shipping times are estimated and may vary depending on order processing time, weather, carrier delays and the distance of the shipping address from our warehouse in Carlsbad, California.

Depending on the shipping method selected at checkout, please see estimated shipping time below:

Standard Shipping: Depending on delivery address, arrives in 5 - 7 business days (Monday – Friday, excluding weekends & all federal holidays) after order has processed.

Priority Shipping: Depending on delivery address, arrives in 3 - 5 business days (Monday – Friday, excluding weekends & all federal holidays) after order has processed.

Express Shipping: Arrives in 3 business days (Monday – Friday, excluding weekends & all federal holidays).

International Shipping: Arrives in 2 - 8 weeks depending on location.  Please contact support@hemlockhatco.com for a specific quote if interested in placing a larger order.  Please note that your order could incur a delay at customs adding to the total time your shipment takes to reach its destination.

Business Days: 

We ship Monday - Friday from 6:00am – 2:00pm pacific time.  We do not ship on weekends or federal holidays.

Shipping Carriers:

We use the following carriers to deliver our orders: USPS and FedEx

Order Tracking:

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.  Please allow 24 hours for your tracking number to update.

 

Delays Due to Strike, Weather, or Carrier Issues

At Hemlock, we prioritize timely delivery for our customers. However, certain situations beyond our control, such as strikes, adverse weather conditions, or carrier-related disruptions, may result in delays. While we will do our utmost to address any concerns promptly, Hemlock cannot be held liable for delivery delays caused by these circumstances.

International Orders & Customs

For international orders, please be aware of the following policies:

1. Non-Deliverable Orders: If your order is undeliverable, shipping fees are non-refundable, and Hemlock is not liable for the undelivered items unless they are returned to our warehouse in brand-new condition. Refunds will only be issued for the returned products.

2. Import Duties and Fees: Hemlock is not responsible for any duties, taxes, customs fees, or other costs associated with importing products into your country. These charges are determined by local authorities and are the customer’s responsibility.

We recommend checking with your local customs office for more information about potential import costs before placing your order.

Order Modifications & Delivery Issues

Our commitment to efficiency means orders are processed promptly. As a result, once an order has been placed, it cannot be modified or canceled. This includes changes to:

1. Shipping address

2. Items in the order

3. Payment method

Please double-check all details before finalizing your purchase to avoid issues.

Hemlock is not liable for:

1. Incorrect shipping information provided at checkout.

2. Lost or stolen packages.

3. Additional shipping costs incurred if a package must be resent due to an incorrect address.

Tracking information is provided with every order to help you monitor your shipment. For questions or concerns, please contact our customer support team. Additionally, we recommend reaching out to your local carrier directly for any issues related to package delivery or tracking.