I've ordered BlackOut hat for Father's Day for my husband and was disappointed in its quality upon arrival. The hat wasn't damaged, but the straw weave was spaced too far apart, causing visible gaps in the pattern. I have purchased many Hemlock Hats in the past that didn't display such gaps. I've contacted Hemlock team for a return/exchange and they sent the replacement hat right away. For my replacement hat, I requested to change the style to Midway and they kindly agreed. In addition, I got to keep the BlackOut style without the need to return it. My husband is very satisfied with his Midway hat and an additional BlackOut (original order) that he's using for yard work. Happy customer!

The Black Out is my second Hemlock lifeguard hat and as much as I loved my other (pictures). I think this is the favorite. The black lining helps with sun/brightness reflecting better than my other which is perfect for my light-sensitive eyes.
Having purchased two, I obviously love them. Lightweight and wide brim for full face and some shoulder coverage. Perfect for the beach, lake and even pool days.

I love our other hemlock hats but not this material. I’d avoid wide straw material hats and stick to skinnier straw material hats for better quality. 3 starts for the hat itself but 5 stars for the quick customer service.

Hat is very nice looking and blocks the sun but the top part is cracking and breaking only after a short time of owning it. It appears to have glue on it? I’m not happy with quality

I received this hat and the grommet on one side was broken. I contacted the company via email but have not heard back. It's still wearable but a bummer that it's not perfect like the last hat I bought from them was. I cut part of the grommet off so that the cord could be adjusted as I couldn't get it to stick back together. After this experience I don't know if I'd buy another hat off the website, or try to find them for sale at a store.